Accessibility Statement

Last updated: September 15, 2026

Jewelshill is committed to providing a website experience that is usable by as many people as reasonably possible, including people with disabilities.

We recognize that accessibility is an ongoing process. As our website, content and services change, we aim to identify and address barriers that may make it difficult for customers to browse, understand information, interact with website features or complete a purchase.

Our Accessibility Approach

In developing and maintaining jewelshill.com, we aim to consider recognized accessibility practices and the Web Content Accessibility Guidelines (WCAG), including areas relevant to online shopping.

Our ongoing accessibility efforts may include reviewing:

• keyboard navigation and interactive controls;
• visible keyboard focus;
• page structure and heading order;
• form labels, instructions and error messages;
• text readability and color contrast;
• text resizing and responsive layouts;
• alternative text for meaningful images;
• links, buttons and other interactive elements;
• cart and checkout usability;
• order tracking and customer-service functions; and
• compatibility with commonly used assistive technologies.

Ongoing Improvements

Accessibility can be affected by website themes, third-party applications, payment services, tracking tools and other technology used to operate an ecommerce store.

We therefore review accessibility as an ongoing part of maintaining the website rather than treating it as a one-time task.

Where we identify an accessibility issue within our control, we aim to investigate and make reasonable improvements.

Third-Party Services

Some features on Jewelshill may be provided through third-party technology or services, including ecommerce infrastructure, payment processing, analytics, advertising, email marketing and order tracking.

Although we aim to provide an accessible overall shopping experience, accessibility of a third-party service may also depend on the design and implementation of that provider's technology.

Alternative Assistance

If you are unable to access information, use a feature or complete a task on jewelshill.com because of an accessibility barrier, please contact us at help@jewelshill.com or through our Contact page.

When contacting us, it is helpful to include:

• the page or feature you were trying to use;
• a short description of the accessibility issue;
• the device or browser you were using, if relevant; and
• the information or assistance you need.

We will use the information provided to understand the issue and, where reasonably possible, help provide the requested information or service through an alternative accessible method.

Accessibility Feedback

We welcome feedback about accessibility barriers on jewelshill.com. Feedback can help us identify areas that may require further review or improvement.

Please email help@jewelshill.com or use our Contact page to report an accessibility issue.

Changes to This Statement

We may update this Accessibility Statement as the website, our accessibility practices or applicable requirements change.

The date at the top of this page indicates when this statement was most recently updated.

Contact

Accessibility questions or requests can be submitted through the Contact page on jewelshill.com.