Standard order processing takes approximately 1–3 business days.

After dispatch, estimated transit time is 6–12 business days.

The estimated total delivery time is therefore 7–15 business days.

Business days are Monday through Friday, excluding applicable public holidays.

Our standard order cutoff is 5:00 PM Central Time (CT — CST/CDT as applicable), Monday through Friday.

Orders placed after the cutoff, on weekends or on applicable public holidays enter processing on the next business day.

Any applicable shipping charge is displayed during checkout before you complete your order.

You can review the final shipping cost together with the rest of your order before submitting payment.

If you notice an error in your delivery address, contact us through our Contact page as soon as possible.

We will attempt to update the address where operationally possible, but changes cannot be guaranteed once an order has entered fulfilment or has already been dispatched.

If you want to cancel an order, contact us as soon as possible.

If fulfilment has not progressed too far, we may be able to stop the order. Once an order has already been dispatched, cancellation may no longer be possible and the normal return process may apply instead.

Not necessarily. In some cases, products from one order may be dispatched separately.

If this happens, you may receive multiple parcels or tracking references.

Where tracking is available, tracking information is provided after your order has been dispatched.

You can use the tracking information provided with your order or our Track Your Order page to check the latest available shipment status.

Tracking information does not always update immediately after a parcel enters the carrier network.

A short period without a new scan does not necessarily mean that the parcel has stopped moving. If the shipment remains within the normal 7–15 business-day delivery estimate, it may still be progressing normally.

First check around the delivery location, with household members, building reception, neighbors where appropriate, and any secure location where the carrier may have placed the parcel.

You can also contact the carrier using your tracking information. If the parcel still cannot be located, contact Jewelshill through our Contact page with your order number and tracking details.

Eligible products may be returned within 30 calendar days after you receive your order.

For a standard change-of-mind return, the product should be unused, unworn and returned in its original condition, together with relevant packaging or accessories where applicable.

Jewelshill's designated customer return center is located in China. The return address is:

Do not return products to our Illinois operations and warehouse address. That location is not a customer return center.

For an ordinary change-of-mind return, the customer is responsible for arranging and paying the direct cost of returning the item to the designated return address.

Return costs can vary depending on the carrier, parcel dimensions, shipping service and destination.

Different rules may apply if an item is damaged, defective, incorrectly supplied or otherwise has an issue for which Jewelshill is legally responsible.

Contact Jewelshill through our Contact page as soon as reasonably possible and include your order number and a description of the problem.

Photographs may help us assess the issue where appropriate.

Damaged, defective or incorrectly supplied products are handled separately from an ordinary change-of-mind return. We will not require you to bear costs that Jewelshill is legally responsible for.

Eligible refunds are normally issued to the original payment method used for the purchase unless another method is required by applicable law or separately agreed.

Once Jewelshill has issued the refund, your bank or payment provider may require additional processing time before the funds appear in your account.

Jewelshill's U.S. payment setup is intended to support:

• Visa
• Mastercard
• Apple Pay
• Google Pay
• Shop Pay
• Diners Club, where technically available
• Discover, where technically available

Apple Pay and Google Pay depend on compatible devices and browsers. The payment methods actually available for your specific order are the options displayed during checkout.

The Jewelshill U.S. storefront displays prices and checkout amounts in U.S. dollars (USD).

A payment can be declined by your bank or payment provider for reasons such as incorrect billing information, security checks or account-specific restrictions.

Check your information and try again. If the issue continues, you can use another payment method displayed at checkout or contact your bank or payment provider.

Jewelshill is operated by:

Worldwide Apparel Group LLC
2106 House Avenue, Suite 614
Cheyenne, WY 82001
United States

Jewelshill's operations and warehouse address is:

13894 E 1100th Ave
Effingham, IL 62401
United States

This is an operations and warehouse location. It is not a customer return address.

Email help@jewelshill.com or use the Contact page on jewelshill.com to send us a message.

If your question concerns an existing order, include your order number so we can identify it more efficiently.