Shipping & Delivery

This policy explains how Jewelshill processes and delivers orders within the United States, including our standard processing time, estimated transit time and what to do if there is an issue with your delivery.

Order Processing

Orders are normally processed within 1–3 business days after the order has been successfully placed and payment has been accepted.

Orders placed before 5:00 PM Central Time (CT — CST/CDT as applicable) on a business day enter our normal processing schedule for that day.

Orders placed after the cutoff, on weekends or on applicable public holidays enter processing on the next business day.

Estimated Delivery Time

After processing and dispatch, standard transit normally takes 6–12 business days.

When combined with our normal processing period, the estimated total delivery time is therefore 7–15 business days from the start of processing.

Delivery estimates are not guaranteed arrival dates. Actual transit times can occasionally be affected by carrier delays, severe weather, public holidays, address issues or other circumstances outside our reasonable control.

Shipping Charges

Any shipping charge applicable to your order is displayed during checkout before you complete payment.

Jewelshill does not add an undisclosed shipping charge after an order has been placed.

Shipping Address

Please review your delivery information carefully before placing your order. Customers are responsible for providing a complete and accurate shipping address.

If you notice an error in your address after ordering, contact Jewelshill as soon as possible. We will attempt to update the order where operationally possible, but changes cannot be guaranteed once an order has entered fulfilment or has been dispatched.

Tracking Your Order

Where tracking is available for your shipment, the tracking information will be provided after dispatch.

Tracking events may not always appear immediately after a parcel has been handed to the carrier. Please allow the carrier's tracking system time to register and update the shipment.

Multiple Shipments

In some cases, items from the same order may be dispatched separately. If this occurs, you may receive more than one parcel or tracking reference.

Separate shipment of items does not change the amount charged for the products in your confirmed order.

Delivery Delays

If your order is still within the estimated 7–15 business-day delivery period, it may still be in normal transit.

If the estimated delivery period has passed and the tracking information has not provided a clear resolution, contact Jewelshill and provide your order number so the shipment can be reviewed.

Marked Delivered but Not Received

If tracking shows that your order has been delivered but you cannot locate it, first check the delivery area, household members, building reception or other secure locations where the carrier may have left the parcel.

You may also wish to contact the carrier using the tracking information supplied with the shipment.

If the parcel still cannot be located, contact Jewelshill with your order number and tracking information so we can review the situation.

Damaged Parcels or Incorrect Items

If your order arrives damaged, contains the wrong item, or otherwise has an issue attributable to fulfilment, contact Jewelshill as soon as reasonably possible.

Please include your order number and a clear description of the issue. Photographs of the parcel or product may be useful where appropriate.

These situations are handled separately from an ordinary change-of-mind return and do not reduce any rights available to you under applicable law.

Operations & Warehouse

Questions About Delivery

If you need assistance with a shipment, contact Jewelshill at help@jewelshill.com or through our Contact page and include your order number so we can identify your order efficiently.