Returns & Refunds

We want you to be comfortable with your purchase. This policy explains when an order may be returned, how to start a return, who is responsible for return shipping, and how refunds are handled.

30-Day Return Period

Eligible products may be returned within 30 calendar days after you receive your order.

To qualify for a standard change-of-mind return, the item must be returned in its original condition. It must be unused, unworn and free from damage caused after delivery, with any original packaging, accessories or other items supplied with the product where applicable.

We may decline a voluntary return where an item has been worn, used, altered or damaged after delivery and is no longer in a condition that can reasonably be accepted as a change-of-mind return.

How to Start a Return

Contact Jewelshill through our customer support or Contact page within the 30-day return period. Please include your order number and identify the item or items you would like to return.

We will provide the return instructions applicable to your order. Please do not send an item to an address unless it has been confirmed for that return.

Return Shipping Costs

Change-of-mind returns

If you return an eligible item because you changed your mind, ordered the wrong item, or otherwise no longer wish to keep the product, you are responsible for arranging and paying the direct cost of return shipping.

Original shipping charges, if any, are not normally refundable for a voluntary change-of-mind return unless required by applicable law.

We recommend using a shipping method that provides tracking or other proof of shipment. Jewelshill cannot take responsibility for a return parcel that has not reached the designated return destination.

Damaged, defective or incorrect items

If you receive an item that is damaged, defective, materially different from what you ordered, or the wrong item was supplied, please contact us as soon as reasonably possible.

Include your order number and a clear description of the issue. Photographs may help us assess the problem more quickly where appropriate.

Where the issue is attributable to Jewelshill or the product supplied does not meet applicable legal requirements, we will not require you to bear return costs that we are legally responsible for.

Inspection of Returned Items

Returned items are inspected after they arrive at the designated return location. We may assess whether the item meets the conditions of this voluntary return policy before issuing a refund.

This inspection process does not limit any rights you may have under applicable law in relation to defective, damaged, incorrectly supplied or otherwise non-conforming goods.

Refunds

Once an eligible return has been received and inspected, we will notify you of the outcome. If the refund is approved, it will be issued to the original payment method unless another method is required by law or separately agreed with you.

After Jewelshill has issued the refund, your bank, card issuer or payment provider may require additional processing time before the funds appear in your account. This can take up to 10 business days, depending on the payment provider.

Business days for this purpose are Monday through Friday, excluding applicable public holidays.

If more than 10 business days have passed since we confirmed that your refund was issued, please contact your bank or payment provider first and then contact Jewelshill if further assistance is required.

Items Returned Without Following the Return Process

Sending products to an unconfirmed address may delay or prevent us from locating your return. Please follow the return instructions associated with your order before shipping the product back.

Exchanges

If you would like a different item, size, style or variation, contact our customer support team. The options available will depend on the product, inventory and status of your order.

Orders Lost or Damaged During Return Shipping

For customer-arranged change-of-mind returns, we recommend keeping your shipping receipt and tracking information until the return has been completed.

Where Jewelshill provides or arranges a return method for a defective, damaged or incorrectly supplied item, responsibility will be handled according to the circumstances and applicable law.

Your Legal Rights

This 30-day return policy is a voluntary commercial policy. It does not exclude, restrict or replace consumer rights that cannot legally be waived under applicable federal or state law.

Rights relating to defective, damaged, incorrectly supplied or otherwise non-conforming goods are separate from the conditions that apply to an ordinary change-of-mind return.

Questions About a Return

If you have questions about an order or return, contact Jewelshill at help@jewelshill.com or through our Contact page and include your order number so we can assist you.